Investigating a Recipient Rights Complaint

Within five business days after receiving your complaint, the Rights Office will provide you with a letter, which tells you that your complaint was received, along with a copy of the complaint you filed.  This letter will also tell you whether your complaint is going to be investigated and about the mediation process available to you after the investigation is completed.

 

If the Rights Officer investigates your complaint, he or she will decide if your rights have been violated and, if necessary, will recommend appropriate action to correct the violation.  The Rights Officer should finish investigating your complaint no later than 90 days after it was received.  You will get a written status report every 30 days until completion of the investigation.

 

When the investigation is complete, the Rights Officer will submit an investigative report to the agency director.  Within 10 business days after receiving this report, he or she will provide you with a written summary report.  The summary report will tell you about the investigation, let you know if the Rights Office determined your rights were violated, inform you of any recommendations made by the Rights Office and let you know what action the Director has taken or will take to resolve your complaint.  It will also give you information on how and where to file an appeal if you are not satisfied with the finding of the Rights Office, the action taken, or if you think the Rights Office did not start or complete the investigation in a timely manner.

 

If you have questions about how a rights violation is investigated, contact the Office of Recipient Rights at the Detroit Wayne County Mental Health Authority at 313-833-2500.

 

Phone code: 1437